Riper — Support

Contact: support@winningbeans.co.uk — a person reads every message.

Riper checks how ripe one fruit looks from its skin colour. Choose the fruit, take one photo, and it answers “Not ripe yet”, “Ripe” or “Very ripe”, and says in words what colours it saw.

How to get a good answer

Choose the fruit in Settings first: banana, avocado, tomato, mango or pear. Hold the phone upright, fill the box on screen with that one fruit, on a light surface, in good, even light, and press Check ripeness.

Shadows, coloured light and the table behind the fruit can change the answer. If “What it saw” does not match the fruit in front of you, try again closer and in better light.

What the answers mean

AnswerMeaning
Not ripe yet / Ripe / Very ripeHow the skin colour reads against that fruit’s typical ripening colours. It is a reading of colour, not a measurement of ripeness.
What it sawThe colours Riper found in the box, in words (for example “mostly yellow with some brown areas”), so you can check it looked at the right thing.
Couldn’t see enough …Most of the box was not that fruit’s colours, so nothing was judged. Fill the box with the fruit and check the right fruit is chosen in Settings.
Couldn’t read that photoToo dark, too bright, or the box missed the fruit. Try more light.
Couldn’t line the photo upThe photo could not be matched to the box, so nothing was judged. Hold the phone upright and try again.

What Riper does not do

It sees skin colour only — not firmness, smell or taste. It never says whether food is safe to eat, it makes no medical claims, and it is not a test of colour vision.

Some fruit ripens with little colour change: green-skinned avocados stay green, some mangoes stay green when ripe, and many pears, such as Conference, ripen without changing colour. A dark worktop can look like a ripe avocado. Its colour charts are typical ripening colours, not calibrated against measured ripeness. Riper does not recognise objects in photos; it only measures the colours in the box. Matching paper, packaging or backgrounds can give an answer. Riper cannot identify fruit or reliably reject other objects. Never use its result for medical or food-safety decisions.

The camera won’t start

If you turned camera access off, the app shows an Open Settings button. Turn on Camera for Riper there and come back. If another app is using the camera, close it and press Try again.

Refunds

Riper is bought through the App Store, so refunds are handled by Apple at reportaproblem.apple.com.

Privacy

Nothing leaves your phone. Full details: Privacy Policy.

FAQ

What does Riper do?

It checks how ripe one fruit looks from its skin colour. Choose the fruit, take one photo, and it answers "Not ripe yet", "Ripe" or "Very ripe". It also says in words what colours it saw, so you can check it looked at the right thing.

How do I get a good answer?

Choose the fruit in Settings first: banana, avocado, tomato, mango or pear. Hold the phone upright. Fill the box on screen with that one fruit, on a light surface, in good, even light. Then press Check ripeness.

Shadows and the table behind the fruit change the answer. Why?

Coloured light, shadows and the surface behind the fruit can all change what the app sees. If "What it saw" does not match the fruit in front of you, try again closer and in better light.

What do the answers mean?

They are a reading of skin colour against that fruit’s typical ripening colours. They are not a measurement of ripeness. "Couldn’t see enough" means most of the box was not that fruit’s colours, so nothing was judged. "Couldn’t read that photo" means it was too dark, too bright, or the box missed the fruit. "Couldn’t line the photo up" means the photo could not be matched to the box.

Can I use Riper to decide whether food is safe to eat?

No. Riper sees skin colour only. It does not check firmness, smell or taste. It never says whether food is safe to eat, makes no medical claims, and is not a test of colour vision. Never use its result for medical or food-safety decisions.

Why does an avocado, mango or pear still say "not ripe" when it is ready?

Some fruit ripens with little colour change. Green-skinned avocados stay green, some mangoes stay green when ripe, and many pears, such as Conference, ripen without changing colour. Its colour charts are typical ripening colours, not calibrated against measured ripeness.

Does Riper recognise the fruit in the photo?

No. It only measures the colours inside the box. Matching paper, packaging or a background can give an answer. It cannot identify fruit.

The camera won’t start.

If you turned camera access off, the app shows an Open Settings button. Turn on Camera for Riper there and come back. If another app is using the camera, close it and press Try again.

Privacy.

Nothing leaves your phone. Full details are in the privacy policy: https://harv-apps.pages.dev/riper/privacy

Still stuck?

Email support@winningbeans.co.uk. A person reads every message.