Plate Maths — Support

Email support@winningbeans.co.uk and a human replies. Common questions first.

It's assuming I want to lose weight

It shouldn't be. The app asks what you are actually doing before it sets any number, and cutting, gaining and holding steady are all first-class answers. If it is nudging you towards a deficit you did not ask for, that is a bug and we want to hear about it.

Where do my starting numbers come from?

Roughly twenty-four calories per kilogram of bodyweight for men and twenty-two for women, adjusted from what actually happens over your first few weeks.

Those are starting points, not truths. Individual energy needs vary far more than any equation captures, which is why the app is built to find your real number rather than defend its first guess.

A barcode won't scan, or the product is wrong

Open Food Facts is a public database that anyone can contribute to, so a product may be missing or have the wrong figures. You can add it or correct it on their site, and everyone benefits. In the meantime, enter it by hand.

Why didn't it set a target for me?

If the starting arithmetic comes to under 1,200 calories a day, the app does not set it automatically, and the weekly check-in never suggests going under that line either. The 1,200 line is Plate Maths' own cautious choice, not a medical rule. You can still type any target yourself on the Target screen, or log with no target at all. If you are thinking of eating this little, please talk to your GP or a dietitian first.

Does it work without signal?

Yes, apart from the first-ever scan of a product your phone has not seen before. Everything else — the products you have already scanned, logging, your target — works with no connection at all.

Why is the food list empty at first?

This version has no built-in food list. Every product you scan is saved on your phone, so searching finds it next time, even offline. Anything without a barcode, just type in — with or without a calorie figure.

Deleting everything

Delete the app. There is no account to close.

FAQ

It’s assuming I want to lose weight.

It shouldn’t be. The app asks what you are actually doing before it sets any number. Cutting, gaining and holding steady are all first-class answers. If it nudges you towards a deficit you did not ask for, that is a bug, and we want to hear about it.

Where do my starting numbers come from?

Roughly 24 calories per kilogram of bodyweight for men and 22 for women, adjusted from what actually happens over your first few weeks. These are starting points, not facts. Individual energy needs vary far more than any equation captures, which is why the app is built to find your real number rather than defend its first guess.

A barcode won’t scan, or the product is wrong.

Barcode details come from Open Food Facts, a public database that anyone can contribute to. A product may be missing or have the wrong figures. You can add or correct it on their site, and everyone benefits. Until then, enter it by hand.

Why didn’t it set a target for me?

If the starting arithmetic comes to under 1,200 calories a day, the app does not set a target automatically, and the weekly check-in never suggests going under that line either. The 1,200 line is Plate Maths’ own cautious choice, not a medical rule. You can still type a target yourself on the Target screen, or log with no target. If you are thinking of eating this little, please talk to your GP or a dietitian first.

Does it work without signal?

Yes, apart from the very first scan of a product your phone has not seen before. Everything else works offline: products you have already scanned, logging and your target.

Why is the food list empty at first?

This version has no built-in food list. Every product you scan is saved on your phone, so searching finds it next time, even offline. Anything without a barcode can be typed in, with or without a calorie figure.

Is it free? Do I need an account?

Yes, the app is free and unlimited. There is no account to make or close.

Deleting everything.

Delete the app. There is no account to close.

Still stuck?

Email support@winningbeans.co.uk and a person replies.